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August 7th, 2018

Genie (a Terex brand) operations to pause for system upgrade
August 10-14

Dear Valued Customer,

In August, Terex AWP, driven by the Genie brand, will enhance its financial, commercial and administrative work streams with a significant upgrade to our enterprise resource planning system (ERP). This upgrade will require more time than our normal weekend maintenance window.

The exact timing depends on time zone, but in general:

  • All Terex AWP operations will pause on Thursday, August 9 at 4:00 p.m. PT
  • Functions will resume on Tuesday, August 14 at 6:00 a.m. PT

During the pause, the Terex AWP system will not be available for orders, shipments, deliveries or accounts payable or receivable transactions.

We are providing this notice to help you plan ahead — for example, please consider ordering a week’s worth of additional parts that you typically consume to ensure that regular maintenance activities will be satisfied. For dealers and customers with large fleets, now is a good time to evaluate and replenish safety stock levels for repair parts.

Also, please contact your local Genie sales representatives to plan ahead your machine deliveries around the cut-off date.

Please note that our eCommerce systems also will be offline during the pause.

After this transition, Terex AWP will have upgraded to a faster, more secure version of our internal business system. This is a considerable investment for Terex AWP that supports our commitment to provide you with the highest levels of service, now and into the future.

We will contact you again with more details closer to the dates. In the meantime, if you have any questions or concerns, please contact your local Genie representative.

Thank you in advance for your cooperation.

Warm regards,

Matt Fearon

President, Terex AWP